The short answer
We're a full service marketing agency working with businesses across Melbourne, covering search, paid ads, social, email and the website underneath them. One team of 32, one account manager, no lock in contract, and a 4.9 rating from 96 reviews. Our office is in Brisbane, which we say up front.
Melbourne is two economies sharing one name
Drive from Cremorne to Tarneit and you cross forty kilometres and two entirely different business models.
In the inner ring the customer often isn't local at all. A Cremorne software company sells to Sydney and Singapore. A Collins Street advisory practice runs on referrals from other professionals. For those businesses the suburb is where the desks are, not where the revenue comes from, and a plan built around "people near you" wastes most of the budget.
Out in Wyndham, Casey and Whittlesea it works the other way. A Tarneit mechanic, a Clyde North physio or a Pakenham builder sells almost entirely inside a fifteen minute drive, to a population that grew again last year. Their customers commute, so they search on a train at seven and ring back at six, and whoever answers first gets the job.
Then there's the middle. Box Hill, Dandenong and Epping work as regional centres in their own right, each pulling from ten suburbs and trading in more than one language. Fitzroy and Carlton run on independent operators where one owner makes every call.
No single Melbourne marketing strategy covers all of that. Work out which of those economies you're in first, because it settles the channel mix.
What a Brisbane based team costs you, and what it doesn't
Fair question, answered directly.
What you lose is real. You don't get someone in your boardroom on a fortnight's notice, or an agency that walks past your shopfront and notices the new competitor. If your business runs on face to face account management, hire someone in Richmond.
What you don't lose is anything mechanical. Google Ads, Meta, Search Console and your CMS work the same from any postcode. Your account manager is on an Australian number in an Australian time zone, and Managed Support answers in one to three hours. Brisbane runs on Melbourne time most of the year and an hour behind over summer, which changes nothing about a 10am call.
What you sometimes gain is an agency that isn't also working for the business two streets from yours.
What to ask any agency that isn't in your city
Ask who does the work, by name, and whether any goes to subcontractors. Ask what happens when your account manager is on leave. Ask how fast you get a reply when something breaks, and make them give a number, not an adjective. Ask to see a real monthly report, name removed. Ask what leaving looks like, including who holds the domain and the ad accounts.
Our answers: 32 in house staff, one named account manager, one to three hours on support, month to month, everything in your name.
What we run for Melbourne clients
Search, paid search, Meta and TikTok, LinkedIn at the professional end, email and SMS, plus the website underneath. Which ones you get depends on which Melbourne you're in. Inner ring firms usually need search, content and LinkedIn. Corridor service businesses need the Business Profile, local search and Meta, in that order, and often nothing else for six months. We'd rather run two channels properly than six badly.
The part about map pins nobody explains before you sign
Worth clearing up early, since it's the usual reason people hesitate. Your position in Google's local results comes from your own verified pin, your categories and how far the searcher is from you. The agency's address isn't in that calculation, so hiring locally buys convenience rather than rankings. A Werribee business and a Fitzroy business get different map results for the same words because they sit in different places, not because their agencies do.
Other Melbourne areas we work with
Because the inner ring and the corridors need different plans, we run them as separate accounts.
Marketing agency services in Richmond, Cremorne, Box Hill, Dandenong, Tarneit, Point Cook and Cranbourne. Channel detail sits on digital marketing in Melbourne, and builds on website design in Melbourne.
How we start
A look at everything
Site, ads, rankings, analytics and six months of enquiries.
A plan with a number on it
Which channels, in what order, the monthly cost, and what to expect in ninety days.
We run it
Campaigns, pages, creative and reporting, with your account manager as the only contact.
We adjust in public
Reporting that leads with enquiries, and a clear explanation when something underperforms.
Why Melbourne businesses stay with us
Support that answers.
One account manager who knows your business, and Managed Support responding in one to three hours. That's what people mean when they say they want someone local.
Nothing holding you here.
Retainers run month to month, so we earn next month rather than rely on last year's signature.
Most new work comes from existing clients.
Second projects and referrals, which is the number we watch.
"We've been burned by an agency before."
Most people we speak to have. Same story every time, strong during the sale and quiet afterwards. Hence no lock in contract, and a person instead of a shared inbox.