These Terms and Conditions apply to services supplied by AR Digital Solutions Pty Ltd, trading as AR Digital Solutions (“we”, “us” or “our”), to the client identified in our accepted proposal (“you” or “your”).
Our services include website design and development, search engine optimisation (SEO), Google Ads, Meta Ads, custom software and application development, hosting, maintenance and related digital marketing services.
Where this website says “no lock-in contract” or “no minimum term” (marked with an asterisk *), clause 7 (SEO services and initial payments) and clause 12 (Cancellation and termination) set out exactly how that works.
1. Your agreement with us
Your agreement consists of our accepted proposal or quotation, any agreed scope of work, these Terms and Conditions, and any subsequent variations agreed in writing.
We will provide these terms before you accept our proposal. You accept the agreement by signing or electronically accepting the proposal, or by paying the deposit after receiving the agreement.
Any specifically negotiated terms in the accepted proposal take precedence over inconsistent provisions in these general terms.
The person accepting the agreement confirms that they are authorised to act for the client.
2. Scope of services
Our proposal specifies the deliverables, fees, payment schedule, included revisions, responsibilities and anticipated timing.
Services not expressly included are outside scope. These may include additional pages, copywriting, integrations, data migration, premium licences, photography, ongoing maintenance, hosting and advertising expenditure.
We will obtain your written approval for additional charges or material scope changes before proceeding.
3. Your responsibilities
You must provide accurate instructions, required content, approvals and suitable account access within the agreed timeframes.
You are responsible for ensuring that materials you supply can lawfully be used and that your business claims, offers and instructions are accurate.
You must nominate an authorised contact to consolidate feedback and approve work. Conflicting instructions or delayed responses may affect delivery dates.
You remain responsible for business-specific legal requirements, including the accuracy of legal notices, industry disclosures and advertising claims. We will not knowingly publish unlawful or misleading material.
4. Pricing and project deposits
All prices are in Australian dollars unless stated otherwise. The proposal will identify whether GST is included and show applicable taxes.
Website design, development and custom application projects require a minimum 50% deposit before work begins, unless a different payment schedule is expressly agreed in writing.
The deposit forms part of the total project price. Work and scheduling may begin once we receive the deposit and the information needed to commence.
Unless milestone payments are agreed, the remaining balance is invoiced when the project is accepted under clause 6 and is payable within seven calendar days of the invoice date.
Cancellation, deposit reconciliation and any refund are governed by clause 12 and applicable law. Deposits are not automatically forfeited in full.
5. Delivery dates and delays
Delivery dates depend on the agreed scope, timely client cooperation and necessary third-party services.
We will advise you promptly if a material delay arises and explain its effect on the schedule. Client delays or approved scope changes may require a reasonable adjustment to delivery dates.
If a project becomes inactive because required information or approval is outstanding, we may pause work after written notice. Resumption will be scheduled reasonably according to availability. Any additional restart charges require prior written agreement.
Nothing in this clause excuses our responsibility for delays for which we are legally accountable.
6. Review, revisions and acceptance
When a project or agreed milestone is ready for review, we will send your nominated contact an email or written notification containing access instructions and a clear review deadline.
Please provide consolidated feedback within two business days of receiving an accessible deliverable and the review notice. Business days exclude weekends and Queensland public holidays.
The review period must be reasonable for the deliverable. A longer period will be agreed for complex applications or substantial testing, and reasonable extension requests will not be unreasonably refused.
You should identify any material departure from the agreed scope and any requested revisions. We will correct work that does not meet the agreed requirements without charging an additional development fee. New features, changed preferences and requests outside the agreed scope may require a separate quotation.
A deliverable is accepted when:
- you confirm acceptance in writing;
- you authorise its production launch or use it commercially, other than for agreed testing; or
- the notified review period expires without a material issue being raised or an extension being requested, provided the deliverable substantially meets the agreed scope.
Acceptance under this clause permits final invoicing. It does not waive statutory rights or our obligation to address defects that were not reasonably discoverable during review.
For a genuine dispute about a material defect, both parties will work promptly towards resolution. Undisputed invoice amounts remain payable.
7. SEO services and initial payments
SEO services operate on a month-to-month basis with no fixed-term lock-in, subject to the 30-day cancellation notice in clause 12.
Some projects require three months' payment upfront to support the initial setup phase. This requirement must be disclosed and accepted in the proposal before work begins.
The proposal will explain the initial work, which may include technical setup, content updates, website improvements or agreed redesign work. It will distinguish any separately priced setup work from ongoing monthly services.
After the initial prepaid period, you may choose monthly or quarterly advance billing.
Advance payment does not remove the right to cancel on 30 days' notice. On cancellation, prepaid amounts will be reconciled against services supplied, services during the notice period and separately agreed work or authorised commitments. Any unused balance will be refunded. We will not retrospectively introduce setup charges or charge twice for the same work.
8. SEO and advertising outcomes
We will perform services with due care and skill and in accordance with the agreed scope.
Search rankings, AI recommendations, traffic, leads, sales and advertising results depend on factors outside our control. Unless expressly agreed otherwise, we do not guarantee a particular ranking, number of enquiries, revenue outcome or return on investment.
Search engine changes, platform policies, competition, budgets, your offers and website performance may affect results.
These limitations do not remove responsibility for our own errors, agreed deliverables or applicable legal obligations.
9. Google Ads and Meta Ads
Advertising management fees are separate from advertising spend unless the proposal expressly states otherwise.
You must approve the advertising budget and maintain sufficient funds and valid platform payment details. We will not knowingly exceed an approved spending limit without your authorisation.
Where practicable, advertising accounts will be held in your business name, with access granted to us to manage campaigns.
Advertising platforms control approvals, auction prices and account restrictions. We cannot guarantee uninterrupted platform access or approval of particular advertisements.
You remain responsible for approved media expenditure incurred before campaigns are stopped. Following cancellation, we will stop management and campaigns as agreed and promptly reconcile any advertising funds held by us.
10. Recurring payments and failed transactions
Recurring card payments or direct debits require your separate authorisation through the applicable payment provider or direct debit agreement.
Where authorised, our payment system may retry a failed payment in accordance with the payment mandate and provider's rules. We will notify you of failed payments and outstanding amounts.
You must maintain current billing details and update expired cards or changed payment information in the client billing portal.
Revoking a payment authority does not itself cancel the underlying service agreement or remove amounts properly payable. You may cancel services under clause 12.
Any payment-processing or failed-payment fee must be disclosed in advance and permitted by law.
11. Overdue invoices and suspension
Please notify us promptly if you believe an invoice is incorrect and explain the disputed amount. We will investigate in good faith. You must pay any undisputed amount by its due date.
If an undisputed invoice remains overdue, we may send a written payment reminder and allow at least seven calendar days to resolve the overdue amount before suspending the affected service.
Any suspension must be proportionate to the non-payment. Where practical, we will pause new work before taking action affecting a live service and explain the likely consequences in advance.
We may recover reasonable, documented external debt-recovery costs actually incurred, to the extent permitted by law. This clause does not impose an automatic percentage penalty or compound late fee.
We will not delete client data, transfer ownership of client assets or revoke access to client-owned accounts merely to enforce payment.
12. Cancellation and termination
Either party may cancel an ongoing service by giving 30 calendar days' written notice.
Fees remain payable for services supplied during the notice period. We will not automatically charge an additional full billing period beyond the notice period. Prepaid amounts will be reconciled and any unused balance refunded after properly payable amounts are deducted.
A client may also cancel a fixed-scope project on written notice. Charges will be limited to work reasonably performed and authorised, non-cancellable third-party commitments, less payments already received. Cancellation does not automatically make the entire unfinished project price payable.
Either party may terminate for a material breach that remains unresolved after written notice and a reasonable opportunity to remedy it, ordinarily 14 days.
Nothing in these terms limits a right to cancel or obtain a remedy immediately where applicable law permits it.
13. Intellectual property and SEO content
You retain ownership of materials, data, branding, accounts and intellectual property that you owned before our engagement.
Once the amounts properly due for the relevant deliverables have been paid, we assign to you the intellectual property rights we own in the final bespoke deliverables created specifically for you, subject to third-party and pre-existing materials described below.
This includes original SEO content created specifically for your business and paid for as part of the relevant service period. Ownership of paid content does not revert to us because a later invoice becomes overdue.
We retain ownership of our pre-existing tools, reusable components, frameworks, methods and general know-how. Where these are incorporated into paid deliverables, we grant you a perpetual, non-exclusive licence to use them as necessary to operate, maintain and modify those deliverables.
Third-party software, fonts, stock assets, plugins and open-source components remain subject to their respective licences. Ongoing third-party licence costs will be identified where applicable.
14. Access, source code and handover
Once the amounts properly due for the relevant completed project or deliverables have been paid, we will provide the agreed website files, bespoke source code, client-specific credentials and handover materials to you or your authorised provider.
We aim to complete handover within five business days of payment and verification of the recipient's authority, subject to third-party transfer requirements.
While payment for a particular new deliverable remains overdue, we may withhold transfer of that unpaid deliverable where lawful. This does not permit us to withhold unrelated, previously paid work or take control of your existing accounts.
We will not withhold access to client-owned domains, advertising accounts, business profiles or pre-existing hosting accounts as security for unpaid fees. Shared agency credentials will not be disclosed; suitable client access or an agreed export will be provided instead.
Additional migration or transition work beyond the agreed handover scope will be quoted before it is performed.
15. Hosting, maintenance and custom applications
Hosting, backups, security updates, monitoring and ongoing support are included only where specified in the proposal.
Custom application proposals should identify supported environments, integrations, acceptance tests, source-code deliverables and any agreed post-launch support.
Third-party outages or changes may affect availability or compatibility. We will address issues within our agreed responsibilities, but cannot guarantee that every third-party service will remain available or unchanged.
Client or third-party modifications may require additional support. We are not responsible for problems caused by those modifications to the extent they are outside our control.
16. Confidentiality, privacy and security
Each party must protect the other party's confidential information and use it only for the engagement, except where disclosure is authorised or legally required.
We may engage suitably qualified contractors and service providers, subject to appropriate confidentiality and security obligations. We remain responsible for the services we have agreed to supply.
Both parties must use reasonable security measures, including secure credential sharing and appropriate access controls.
Personal information is handled in accordance with our Privacy Policy and applicable law. You must have the necessary authority to provide customer data, mailing lists and advertising audiences for use in the services.
We will obtain your permission before displaying non-public work, confidential results or your branding in promotional case studies.
17. Consumer rights and liability
Nothing in this agreement excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees.
Subject to those rights, each party is responsible for loss to the extent caused by its breach of the agreement, negligence or wrongful conduct. Neither party is responsible for loss to the extent caused by the other party or circumstances for which it is not legally responsible.
Each party must take reasonable steps to minimise loss.
Any project-specific limitation of liability must be expressly agreed, reasonable for the engagement and consistent with applicable law.
18. Disputes
Please raise complaints or disputes by emailing info@ardigitalsolutions.com.au, including the relevant project or invoice details and the outcome sought.
Both parties will make a genuine effort to resolve the matter promptly. If unresolved, they may agree to mediation before commencing proceedings.
This process does not prevent either party from seeking urgent relief, exercising statutory rights or contacting a regulator or tribunal.
19. Changes, notices and governing law
Material changes to an existing project require written agreement.
For ongoing services, proposed changes to fees or terms will be notified at least 30 days in advance. You may cancel before the changes take effect without an additional termination penalty. Changes do not retrospectively alter charges for work already supplied.
Notices must be sent to the nominated email addresses or another agreed written channel. A notice known to have failed delivery will not be treated as received.
This agreement is governed by Queensland law and applicable Commonwealth law. Nothing in this clause removes a client's mandatory rights or access to a court or tribunal available under applicable law.
If a provision is unenforceable, the remaining provisions continue to operate to the extent legally possible.
20. Contact
AR Digital Solutions Pty Ltd, trading as AR Digital Solutions. 1 Cheshire Street, Pallara QLD 4110, Australia. Email: info@ardigitalsolutions.com.au. Phone: 07 3067 8910. Website: ardigitalsolutions.com.au.
Last updated: 18 September 2026.