This Acceptable Use Policy explains how clients and authorised users may use websites, hosting, applications, accounts and other digital services supplied or managed by AR Digital Solutions Pty Ltd, trading as AR Digital Solutions (“we”, “us” or “our”).
It supports the safe and lawful delivery of our website design, SEO, Google Ads, Meta Ads, custom development, hosting and related services.
1. Scope of this policy
This policy applies to your use of systems and services that we provide, host, administer or access on your behalf. It also applies to content, files, data and instructions you supply for our work.
You must take reasonable steps to ensure that employees, contractors and other people you authorise to use these services comply with this policy.
Read this policy together with our Terms and Conditions, Privacy Policy and your accepted service agreement. It does not replace those documents or remove rights that cannot lawfully be excluded.
2. Lawful and authorised use
You must use our services lawfully and only for purposes covered by your agreement.
You must not use our services to:
- Commit fraud, impersonate another person or operate scams.
- Publish unlawful threats, harassment, discriminatory abuse or defamatory material.
- Distribute child sexual abuse material, non-consensual intimate images or other prohibited content.
- Promote unlawful products, services or activities.
- Mislead customers about prices, qualifications, affiliations, availability or expected results.
- Help another person carry out prohibited activities.
You are responsible for obtaining licences, approvals and disclosures required for your business and the materials you ask us to publish.
3. Content and intellectual property
You must have the necessary permission to supply and use text, images, video, music, software, trademarks and other materials.
You must not ask us to copy another business's protected content, use unlicensed assets or misrepresent ownership of someone else's work.
Tell us promptly if you receive a credible infringement complaint concerning material supplied through our services.
Ownership of project work, source code and content is governed by our service agreement and Terms and Conditions. This policy does not transfer ownership of your materials to us.
4. Account and system security
You must protect account credentials, use appropriate access permissions and enable multi-factor authentication where available and reasonably practical.
You must not:
- Access accounts, systems or data without authorisation.
- Distribute malware, ransomware, malicious scripts or phishing material.
- Attempt to bypass authentication, security controls or account restrictions.
- Intercept communications or obtain another person's credentials unlawfully.
- Conduct vulnerability scans, penetration tests or load tests without prior written authorisation from the relevant system owner.
- Deliberately disrupt a website, application, server or network.
Notify us promptly if you suspect that an account or service we manage has been compromised. Do not send passwords or sensitive customer records through an unsecured support message.
5. Customer information and privacy
You must have a lawful basis and any required permissions to collect, provide and use personal information through our services.
This includes information submitted through contact forms, customer databases, mailing lists, advertising audiences, analytics and application integrations.
Only provide information reasonably necessary for the agreed work. Before supplying sensitive information or production customer data for development or testing, agree appropriate handling and security arrangements with us.
Do not use our services to expose private information, conduct unlawful surveillance or collect information through deceptive methods.
Each party remains responsible for its own obligations under applicable privacy law. Our handling of personal information is explained in our Privacy Policy.
6. Email, SMS and direct marketing
You must not use our services to send unlawful unsolicited messages or operate spam campaigns.
Where required by law, marketing messages must:
- Be sent with valid consent.
- Clearly identify the sender and provide accurate contact details.
- Include a working unsubscribe facility.
- Honour unsubscribe requests within the applicable legal timeframe.
You must retain appropriate consent records and provide reasonable evidence when requested. A purchased or publicly available contact list is not, by itself, proof of permission to send marketing messages.
Do not use harvested addresses, conceal the sender's identity or evade unsubscribe requests. For Australian commercial electronic messages subject to the Spam Act, unsubscribe requests must be actioned within five working days.
7. Advertising, SEO and platform rules
You must provide accurate information about your business, offers, qualifications and products.
You must not instruct us to:
- Create fake reviews, fabricated testimonials or invented performance results.
- Generate fraudulent clicks, enquiries, conversions or engagement.
- Create misleading business listings or claim locations where your business does not operate.
- Use deceptive redirects or conceal prohibited advertising content.
- Evade platform suspensions through false identities or unauthorised accounts.
Campaigns must comply with applicable laws and the relevant advertising platform's policies. We may decline an instruction that would breach those requirements and explain the issue to you.
Platform approval and continued account availability are controlled by the platform. Our responsibilities for managing your services remain governed by your agreement.
8. AI tools and generated content
If AI tools form part of the agreed services, they must be used consistently with this policy.
Do not submit confidential information, personal information or protected third-party material to an AI tool unless you have authority and its handling is appropriate for that information.
AI-generated material must be checked before publication for accuracy, rights and suitability. It must not be used to fabricate reviews, impersonate people deceptively or make unsupported claims.
9. Hosting and resource use
Use hosting, storage, email and application resources within the limits of your agreed plan.
Do not deliberately overload shared infrastructure or run activities outside the agreed service, such as unauthorised cryptocurrency mining, open email relays or public proxy services.
A genuine increase in business traffic is not automatically a breach. If usage affects service stability or exceeds agreed capacity, we will discuss reasonable options such as optimisation or an upgraded plan.
We will not introduce additional capacity charges without your agreement.
10. Reports and investigation
Report suspected misuse or a security concern to info@ardigitalsolutions.com.au.
Include the affected URL or account, a description of the concern and supporting information that can safely be shared.
We may review relevant logs, content or account activity where reasonably necessary to investigate a report, protect services or meet legal obligations. Any review will be subject to applicable law, confidentiality requirements and our Privacy Policy.
We do not promise to inspect every item uploaded or every action taken through our services.
11. Action following a breach
Our response will take account of the seriousness of the issue, available evidence and the risk of harm.
Where practical, we will explain the concern and provide a reasonable opportunity to correct it. Action may include requesting changes, removing specific prohibited material or restricting the affected feature.
We may act immediately where reasonably necessary to address an active security threat, prevent serious harm, comply with law or respond to an urgent platform requirement. We will explain the action as soon as reasonably practical, unless legally prohibited.
Restrictions will be proportionate and limited to affected services where feasible. You may request a review by contacting us.
Serious or repeated breaches may result in termination in accordance with the service agreement and applicable law. Any fees, refunds, data return and handover arrangements will be handled under that agreement.
This policy does not authorise withholding unrelated client-owned accounts or previously paid work to enforce payment.
12. Responsibility and legal rights
You are responsible for misuse you carry out, authorise or knowingly permit. We remain responsible for our own conduct and obligations.
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law protections.
Payment disputes, liability and project ownership are addressed in our Terms and Conditions rather than expanded by this policy.
13. Policy updates
We may update this policy to reflect changes in services, security requirements or applicable law.
For existing clients, material changes will normally be notified at least 30 days before taking effect. Urgent legal or security changes may take effect sooner, with as much notice as reasonably practical.
Changes will not apply retrospectively. If a material change substantially disadvantages you, you may end the affected ongoing service before it takes effect without an additional termination penalty. Amounts properly payable and unused prepayments will be reconciled under your agreement.
14. Contact
For questions, reports or review requests: AR Digital Solutions Pty Ltd, trading as AR Digital Solutions. 1 Cheshire Street, Pallara QLD 4110, Australia. Email: info@ardigitalsolutions.com.au. Phone: 07 3067 8910.
Last updated: 18 September 2026.