The short answer
Pick the problem closest to yours below. Each guide starts with a quick answer, then the checks in order, with cPanel, WordPress and hosting steps where they apply. If you want it fixed for you, our team can take over.
Costs, platforms and ownership
- How much does a website cost in Australia? An honest guide: Website costs in Australia: our fixed-price ranges, typical market tiers, ongoing hosting and care costs, and how to compare quotes.
- WordPress, Shopify or Wix: which should my business use?: An honest comparison of WordPress, Shopify and Wix on cost in AUD, SEO, ownership and support for Australian small businesses.
- Who owns my website, and how do I get access back from my old developer?: Find out who registered your domain, who hosts your site, and how to get logins back from a previous developer or agency.
Site down, broken or hacked
- Is my website down, or is it just me?: Check if your site is really down, then work through hosting, DNS, expired domain and error code causes.
- WordPress critical error repair: Seeing "There has been a critical error on this website"? What it means, the safe first checks, common causes and how we repair broken WordPress sites.
- Hacked website cleanup and malware removal: Hacked website? What to do in the first hour, the signs to check, what a proper malware cleanup covers and how to clear Google's hacked site warning.
- Why does my website say "Not secure"?: Fix "Not secure" and "Your connection is not private" on your own website: expired SSL, mixed content and HTTPS redirects.
Forms, speed and accessibility
- Why is my website contact form not sending emails?: Contact form emails not arriving or domain email not receiving? Fix SMTP, SPF, DKIM and DMARC step by step.
- Why is my website so slow?: Find out why your website is slow, test it properly on mobile, and fix hosting, image, plugin and script problems.
- Does my website need to be accessible in Australia?: What WCAG 2.2 and the Disability Discrimination Act mean for your website, ten quick checks you can run, and common fixes.
When you want it fixed for you
These guides are written so you can fix most problems yourself. If the checks do not find the cause, or you would rather not spend the afternoon on it, our in-house team in Pallara, Brisbane can take over. See Website support or Web design, or book a free 45-minute call.
About these guides
Written by Amann Jhamb, Director of AR Digital Solutions, 17 years in web design, SEO and paid ads. Each guide was checked against the official platform help pages on 3 November 2026 and shows its own sources. Platforms change their menus often, so tell us if a step no longer matches what you see.