The short answer
An NDIS provider website in Maroochydore has to answer a coordinator's questions without a phone call: which supports you deliver, which towns you can actually reach and on which days, whether you have capacity now, and how a referral gets to you. AR Digital Solutions designs and runs those sites for providers, and is not a provider itself.
Your reader is covering a coastline, not a suburb
Plenty of providers keep an office in or near Maroochydore, because that is where the commercial floorspace and the parking are. Almost none of them work only here. The same organisation sends a worker to Caloundra in the morning and Coolum in the afternoon, with someone else heading up behind Nambour.
Allied health adds another pull. A good deal of the therapy work on the Coast is anchored around the Birtinya health precinct, twenty minutes down the motorway, where a lot of the people writing referrals sit.
Two things shape the site more than anything else. Distance, because a support that looks available on a map is a two hour round trip in practice, and coordinators here have been caught by providers who said yes to a suburb they cannot roster. And who is reading it. The Coast has an older population alongside a growing participant base, so the person opening your site at nine at night is often a parent in their seventies, or an adult child in Brisbane arranging supports for someone up here.
The first question here is not capacity, it is whether you can get there
Every provider site says it services the Sunshine Coast. That tells a coordinator nothing, so they ring, and half those calls end in no. Publishing the detail instead is the biggest single change you can make to your shortlisting rate.
Coverage by town, with days attached.
Not a map with a circle on it. A table showing Maroochydore and Buderim most days, Caloundra on Tuesdays and Thursdays, the hinterland by arrangement. Say where you cannot go. Declining on a web page costs you nothing. Declining three days later costs you the next referral too.
How travel works between participants.
Coordinators are building a run, not a booking, and a provider who explains rostering plainly reads as the safer option.
Minimum shift lengths and notice periods.
They decide whether a referral is possible at all, and they are almost never published.
Capacity, dated.
Which services are open, updated by your team, stamped with the date. A stale panel is worse than none, so we build it for your intake person to change without ringing us.
Do that and the call you get is a booking conversation rather than a screening one.
Written for a seventy year old parent on a phone
Your readers include people using screen readers, magnification and captions, plus family members who are not confident online. We build to WCAG 2.2 AA as the working target: sensible heading order, labelled fields, keyboard navigation that does not trap, contrast that survives sunlight, and text that reflows at double size.
Then the writing. Short sentences, every acronym explained where it appears, and no support described in language that only makes sense inside the sector. If one relative cannot read the page aloud to another over the phone, it is not finished.
We build and market websites for NDIS providers. We are not an NDIS provider ourselves, we deliver no supports, and compliance with the Practice Standards stays with you. Claims about what a support will do for a participant stay off the page, and your compliance person marks up a draft before anything is published.
The referral form, and what it should collect
A form asking for name, email and message sends your intake person back with four more questions. Ours collects plan management type, funding categories, supports needed, suburb, start date, and whether the referrer is a coordinator, a family member or the participant. It can feed your rostering or CRM, and where nothing off the shelf fits we build provider software that does.
Name the intake person too. A coordinator with a name and a direct line forwards your details on.
Coverage pages, and where we actually are
Build a page for each town you can genuinely staff and none for the rest. Local SEO works off your verified address, not ours. Ours is 1 Cheshire Street, Pallara in Brisbane, the only office we have. We will not invent a Sunshine Coast address to look local, and it would do nothing for your rankings if we did.
Other places we do this work
We build provider sites in Mooloolaba, Buderim, Kuluin, Alexandra Headland and Kunda Park, and regionally on our Sunshine Coast NDIS website design page. If referrals rather than the site are the problem, read NDIS marketing in Maroochydore. The rest is on service areas.
How a provider build runs
We read your rules first
Registration position, service list, towns you can staff, shift minimums and who signs off internally.
We map the referral before the design
Structure, coverage and intake fields, then the build follows from that.
We build and test
Staging link, screen reader pass, keyboard pass, your compliance review, then launch.
We hand over the controls
Capacity and coverage go stale in weeks, so your team updates both without a support ticket.
What providers get from working with us
Your compliance person reviews a draft, not a live page.
The constraint goes in from the first version, which saves a rewrite and occasionally a complaint.
Everything is in your name from day one.
Domain, hosting in a Sydney data centre, analytics and content, with Managed Support answering in 1 to 3 hours.
One account manager who learns your catchment.
By the second call they know which towns you staff and which ones you turn down, so you stop explaining it.
"Most of our referrals come from two coordinators we know well."
A good position, and a fragile one. People change jobs and caseloads move, and the site is what the next coordinator finds when they do.