Disclaimer: AR Digital Solutions provides marketing and website services for NDIS providers. We are not an NDIS provider and this article is for general information only. For advice on your specific NDIS plan or entitlements, speak with your plan manager or the NDIS directly at ndis.gov.au or call 1800 800 110.
The National Disability Insurance Scheme gives Australians with disability access to funded supports. Knowing the rights that come with that access is just as important as knowing what funding you receive. Whether you are new to the NDIS or have been a participant for years, understanding these rights helps you get the most from your plan and hold providers to account when things go wrong.
The right to be treated with dignity and respect
Every NDIS participant is entitled to be treated with respect, regardless of their disability, cultural background, language, gender identity, or beliefs. Providers must interact with you in a way that values your individuality and preserves your dignity.
This right is protected under the NDIS Code of Conduct, which applies to all registered and unregistered providers. If a provider or support worker makes you feel demeaned or discriminated against, you have grounds to raise a formal complaint.
The right to choice and control
One of the foundational principles of the NDIS is that participants direct their own support. You can choose which providers you engage, which services you use, and how your funded supports are delivered. If a provider is not meeting your needs, you can change to a different one.
This right extends to how your funding is managed. Depending on your circumstances, you may be able to self-manage your plan, use a plan manager, or have the NDIA manage it for you.
The right to safety
You have the right to supports that are delivered safely, by staff who are appropriately trained and qualified. Providers must conduct worker screening checks and ensure their team follows safe practices. If you ever feel unsafe with a support worker, contact the provider immediately, and if necessary, report the concern to the NDIS Quality and Safeguards Commission.
The right to be involved in all decisions
Your NDIS plan is built around your goals. You have the right to be actively involved in every decision that affects your plan, including what goals are recorded, how your budget is allocated, and what appears in your service agreements. You should never feel that decisions are being made for you without your input.
Before signing a service agreement, read it carefully. You are entitled to take time to consider terms and to ask questions before committing.
The right to privacy and confidentiality
Providers collect sensitive information to deliver your supports, including your contact details, medical history, and plan goals. You have the right to know what information is held about you, how it is stored, and who it is shared with. Providers cannot disclose your personal information to third parties without your consent, except where required by law.
If you believe your information has been mishandled, you can raise this with the provider or lodge a complaint with the Office of the Australian Information Commissioner.
The right to independent advocacy
If you are finding it difficult to understand your rights, navigate your plan, or raise a concern, you can access free support from an independent advocate. Advocacy organisations are not connected to the NDIA or your providers, so they can give you unbiased guidance and represent your interests in dealings with the scheme.
Find an advocacy service through the Disability Advocacy Finder.
What to do when your rights are not being met
If a provider is not meeting their obligations, the recommended steps are:
- Raise the issue directly with the provider in writing
- If unresolved, contact the NDIS Quality and Safeguards Commission on 1800 035 544
- Engage an independent advocate to help you navigate the process
Keeping records of your communications, including dates and what was discussed, will support any formal complaint.
Providers: a clear, accessible site helps participants understand their choices. See our NDIS website design and marketing.